MoneyGram uses encryption, identity verification, and transaction monitoring systems to help keep international money transfers secure. When sending money from the US, your safety depends on both MoneyGram’s security measures and the steps you take to protect you and your receiver’s information. You should always remain alert and take steps to protect yourself from potential scams.
Understanding how MoneyGram’s transfer security works can help you send and receive funds with confidence.
How MoneyGram protects money transfers
MoneyGram uses multiple layers of security to help reduce fraud and protect customer information.
Encryption and secure technology
When you send or receive an international money transfer with MoneyGram, your online and mobile transactions are protected using encryption technology, which converts your information into secure code while it is transmitted. This helps safeguard personal information and payment details during processing.
Identity verification
To comply with US regulations and help prevent fraud, MoneyGram may ask customers to verify their identity before completing a transfer. Verification requirements are designed to protect both senders and receivers.
Transaction monitoring
To keep you safe, MoneyGram uses monitoring systems to detect unusual or suspicious activity. If something appears irregular or suspicious, your transfer may be reviewed before the transferred funds are delivered.
If you’re new to international money transfers, review How to send money internationally from the US to understand how the MoneyGram transfer process works from start to finish.
Fraud prevention
Fraud occurs when someone tricks you into sending money or sharing your personal information. We offer resources and guidance to help customers recognize scams and take steps to protect themselves.
Because money transfers are often paid out quickly and are generally irreversible once collected, it may not always be possible to recover funds after a scam.
If you believe you may be a victim of fraud, please report it immediately with our form.
If you suspect fraud on a transaction that has not yet been received, please contact our customer care team at 1-800-933-3278 to have the transaction canceled immediately.
Reporting suspicious activity as quickly as possible increases the likelihood of stopping a transfer before it is received.
Tips to protect yourself when sending a money transfer
While MoneyGram uses strict security protocols to protect you, your actions and decisions also play a role in keeping your money and personal information safe.
To protect yourself or your recipient, you should:
Verify your recipient’s details before confirming a transfer
Only send money to people you know and trust
Protect your login credentials and personal information
Be cautious of unexpected or urgent payment requests
If something doesn’t seem right, pause and verify the situation before sending any funds. If you’re looking for more information, we offer customer education on how to protect yourself from fraud and common consumer scams.
Common questions
Is it safe to send an international money transfer with MoneyGram?
Sending money internationally is safe when using a licensed, reputable remittance company like MoneyGram. In fact, MoneyGram has 80+ years of experience and serves 200+ countries and territories and has 470,000+ agent locations worldwide.
Is it safe to receive an international money transfer from MoneyGram?
Receiving a money transfer is generally safe when you know and trust your sender. You should protect your reference number and sender’s information at all times.
You can also review How to receive money with MoneyGram to understand the available payout options and collection requirements.
If you're expecting funds, you can stay informed about your transfer status by tracking your transfer. To learn more about transfer tracking, read How to track an international money transfer.
Can a MoneyGram transfer be reversed?
In some cases, a transfer may be canceled before funds are picked up or deposited. Once a transfer is completed, reversals may not be possible. Contact customer support promptly if you believe there is an issue.
Send or receive money with confidence
MoneyGram helps keep your transfers secure
At MoneyGram, security is built into every transfer. By reviewing your transfer details carefully and following simple best practices, you can help protect your transactions and send or receive money with confidence.
This publication is for general informational purposes only and does not constitute legal, tax, financial, or other professional advice from MoneyGram or its affiliates. Services may vary by location and are subject to applicable laws and regulations.